Icebug shoe care guide

Proper care extends the life of your shoes and keeps them looking and performing their best. Protect them from water and dirt with the right care routine and weatherproofing products. Make sure to always use products that are kind to both your shoes and the planet.

Own a pair of Eli RB9X?

They’re machine washable – you’ll find the instructions further down this page. But try to avoid frequent machine washing and instead follow the steps below for regular care. 

How to clean your Eli RB9X in the washing machine

– Place the shoes in the machine with a few towels to protect the drum.

– Wash at 30°C with your usual detergent.

– Remove the insole and let it air dry. Avoid direct sunlight and high heat.

Clean, care and protect!

When you are done caring for the outside of the shoe, it’s time to take care or the inside. Now and then, give your shoes a rest and use a different pair. Your feet may sweat up to 100 ml every day depending on activity, so it is good to protect the inside of the shoes with an insole (Icebug insoles for example) which also provides great comfort and fit. You can also use wooden shoe blocks when the shoes are resting, as wood absorbs moisture. Use shoehorns when you put on your shoes to make the shoe's heel cap last longer. Different types of shoes require different types of materials to function optimally in varying conditions.

Lost a stud?

Our BUGrip technology is designed so that the studded outsoles maintain good grip even if you lose one or even a couple of studs per shoe. If, on the other hand, you lose more, you should add new ones - and you can easily do that yourself. You can order the replacement studs free of charge from our customer services.

Email us stating which shoe model you have. Provide a few photos showing the shoes in full and a clear image of the outsoles. Tell us how many studs you are missing and to which address you want them sent.

Europe: info@icebug.se
USA: customerservice-usa@icebug.com

With the help of the photos, we evaluate if it is worth sending out replacement studs. If too many are missing, or the shoes are too old or worn, we cannot guarantee that the grip can be restored.

We will send your new studs shortly. You will then be able to mount them sing an elastic glue (for example RubberFix or Shoe Goo) and a pair of pliers.

See how it's done:

Help from Icebug

Replace – or visit your local shoemaker

The Icebug Customer Service team offers our customers sustainable service options to extend product lifetime by taking care of shoes with replacement parts such as new laces, insocks, studs, zippers, and leather/textile treatments after cleaning.

If you discover a defect with your shoes, contact our customer service or come into one of our stores. We help you look at your shoes and decide the best solution. In cases where the shoes can be repaired well, we encourage our customers to go to a cobbler in the first place to repair minor defects, provided that the shoes are otherwise in usable condition. Icebug reimburses the cost of minor repairs at a cobbler. We would rather have the shoes repaired than thrown away or exchanged for a new pair.

A good example of aftercare is the replacement of lost studs. We send out replacement studs free of charge and have a simple and successful method of attaching them. This significantly prolongs the life of the shoes.

At Icebug Customer Service we are actively trying to make repairs, however small, as environmentally friendly as possible. By supplying retailers and shoemakers with spare studs, we are eliminating unnecessary shipping from/to end customers, who can have a repair done locally.

We use our business to do good

At Icebug, we’re committed to making better shoes that help you get out every day – no matter the conditions. Also, we have decided to change our industry by taking responsibility for our footprint. Our goal is to make footwear with great durability, low CO2 emissions and respect for people and planet. Part of the money that you invest in us, we give back to the planet by donating to organizations that, for instance, work to preserve old-growth forests.